8/2/2023 0 Comments Email faux pas![]() ![]() Use of “reply all” within the legal profession can lead to serious problems surrounding client confidentiality. A recent ruling in the US state of Illinois advised legal professionals to refrain from using it.Īnd yet it is so useful. The list of political figures who have accidentally sent journalists “reply all” emails they wished they had not is a long and tragic one. But for some people, a few seconds is not long enough. When building interfaces, using technology and carefully crafted UI treatments to avoid mistakes in the email flow are a much larger priority than most people would expect.”Įdison, Gmail and other email platforms try to compensate for our eagerness to send email by offering an “undo send” feature, which gives us a few seconds to think twice and recall our errant message. Some of these innovations, although helpful, can make it easier to make costly mistakes. “The simplicity of sending and receiving emails has changed dramatically. ![]() “Email is one of those technologies which has overgrown its original scale,” says Jeff Pearsall, vice president product design at Edison Mail. Nostalgia tech: Why are we so obsessed with technology that is old and clunky? All reply-all fiascos are essentially a consequence of people not taking the time to think this in turn is a consequence of email becoming almost too good at its job. "It will be holding your and everyone else's inbox hostage for the foreseeable… Replies about not replying start to proliferate," she writes. Microsoft is by no means the only company to suffer at the hands of the "reply-all demon", as Victoria Turk refers to it in her book about digital etiquette, appropriately titled Kill Reply All. “Microsoft sources tell us some staff are now hitting reply all for the sheer fun of it, posting frivolous messages that celebrate the ridiculousness of the situation,” reported tech website The Register. Then, six weeks ago, another 52,000-person 'reply-all storm' hit the company. In November, a single message sent to 11,543 colleagues quickly threatened to spiral into Bedlam II. More than 20 years later, Microsoft employees are still at it. It’s not just your own workplace that grapples with the reply all feature □- Tom Warren March 26, 2020 The name of the damaging mailing list was somewhat prescient: “Bedlam”.ĥ0,000 Microsoft employees are currently replying all to a company-wide email. Microsoft’s email server went down for two days. Those emails also went to 25,000 people, as did emails telling people not to “reply all”. Back in October 1997, it became one of the first companies to suffer a reply-all-induced whiteout, after a single email was unwittingly sent to 25,000 employees on a mailing list.Īnnoyed recipients began replying to the message, asking to be removed. Microsoft is uniquely positioned to offer the world such protection. ![]() Microsoft plans to adapt the system for smaller organisations too. In the event of 10 reply-all messages being sent to more than 5,000 people within an hour, all further replies are blocked. Now available for users of Office 365, Reply All Storm Protection will be most useful for large companies who are at risk from what is known as a “reply-allpocalypse”. The simplicity of sending and receiving emails has changed dramaticallyĪ few days ago, Microsoft introduced a long overdue system to combat some of the horrors of “reply all”. Johnson asked supporters to ‘join Rishi Sunak and myself’ on the anniversary of the party’s election victory.Email is one of those technologies which has overgrown its original scale. Leaving aside the ethics of sharing stories about a pandemic for cash, it was the invitation’s phrasing that caught Steerpike’s eye. In it, recipients were invited to join the Prime Minister and Chancellor for an online chat - and encouraged to donate large sums in return for hearing ‘never before shared stories from that campaign as well as the unprecedented year that followed, from getting Brexit done to tackling the coronavirus’. So Mr S was a little surprised by the email that landed in his inbox this morning purporting to be from the Prime Minister. He was, after all, an accomplished journalist before stepping into the world of politics. When it comes to Boris Johnson’s skills as a politician, his particular communication style is regularly cited as a talent that makes him stand out as a leader. ![]()
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